Marketing and Sales
This is the area – more importantly than in any other - in which we have had to create a direct rapport with our client. To cultivate this relationship, what was required was the need to have available a series of analytical tools to provide the most accurate and exhaustive image possible of its own client portfolio; an image in terms of distinctive features, probability of purchasing one of more products, intention to abandon etc..
This need, precisely because of its multifaceted character, has required the use of the broadest palette of methods and solutions.
...Some Business Cases on this topic...
Segmentation Model
- Putting orders in the right order
- KALEIDOS: a splash of colour for the “silvery haired”
- Data Mining Methodology Case Study: Behavioural Segmentation of Retail Customers
- Database Marketing Applications in the Italian Banking Sector
Propensity Model
Churn Prevention Model
- Wake them up before it's too late! Predicting dormant status to prevent banking churn
- 18 months to make an Analytical CRM dream come true: results obtained by Vodafone Omnitel in B2B churn prevention
- Forewarned is forearmed: Preventing defections of our best customers
Data Organization
- From Data Modelling to Business-to-Business Application Development: the Targa Services / FIAT Auto Case
- E = (Dm)2